Stack: Developing Relationships

This stack was created by jonmueller over 2 years ago.


1 — Provide value instead of hoping someone buys something.
 

To be the best salesperson in the world, you must first recognize listening as the first commandment of sales.
Taken from: The Sales Bible by Jeffrey Gitomer

Block created by jonmueller over 2 years ago


2 — Know yourself. Trust yourself.
 

The essence of being real, of acting with authenticity, is in knowing what you care about and then doing your best to be true to these values and aspirations.
Taken from: Total Leadership by Stewart D. Friedman

Block created by jonmueller over 2 years ago


3 — First do what you say you’ll do, and then focus on helping customers beyond the sale.
 

Every time you deliver on your promise, you create a greater bond of trust with the people, communities, partners, or markets you are serving.
That in turn creates more opportunities to collect useful information from them, which helps you further tailor and personalize your offering.

Taken from: The Mesh by Lisa Gansky

Block created by jonmueller over 2 years ago


4 — Be conscious of feedback and how it’s delivered. Make a point to give praise even when it seems unnecessary.
 

If you want to motivate people working with you and for you, it would be useful to pay attention to them, their effort, and the fruits of their labor.
If you’re a manager who really wants to demotivate your employees, destroy their work in front of their eyes. Or, if you want to be a little subtler about it, just ignore them and their efforts. On the other hand, if you want to motivate people working with you and for you, it would be useful to pay attention to them, their effort, and the fruits of their labor.

Taken from: The Upside of Irrationality by Dan Ariely

Block created by jonmueller over 2 years ago


5 — Involve your customers in your strategy. Listen to them, but be smart enough to implement the right services and procedures to give them a combination of something they say they need, yet something innovative enough to be their only source for that value.
 

Customer needs are a moving target. This may be the most important and overlooked element of strategy in most companies.
You can almost always create a radical improvement in your positioning and prospects by shifting your strategic focus from optimally meeting existing customer needs to partnering with your customers to identify and fulfill new needs.

Taken from: Islands of Profit in a Sea of Red Ink by Jonathan Byrnes

Block created by jonmueller over 2 years ago


6 — When you improvise, you learn about how you think, make decisions, interact with others and the world around you. Upon reflection, these experiences offer great insight.
 

I feel as if improvisation is not only an expression of who you are, but a continuing discovery of yourself.
Taken from: Arcana: Musicians on Music by student of George Lewis

Block created by jonmueller over 2 years ago


7 — Activity is not necessarily progress.
 

People are playing the same thing all the time and never listening.
There’s a lot of potential but some people seem to get literally offended when you suggest anything different…

Taken from: Arcana: Musicians on Music by student of George Lewis

Block created by jonmueller over 2 years ago


8 — Empathy can help build relationships. Collaborative understanding is key.
 

Most people do not listen with the intent to understand; they listen with the intent to reply Taken from: Stephen R. Covey, The 7 Habits of Highly Effective People
Block created by paulsohn over 1 year ago




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